Return & Refund Policy – INFFNI

Return & Refund Policy

We hope you're delighted with your order. We understand that sometimes you would like a refund or a replacement. As long as an item fits the requirements in this policy, we will offer the service to you.

This Return and Refund Policy (the “Policy”) applies for purchase made directly on inffnitech.com. Manufacturers, suppliers, or publishers other than INFFNI may provide their own policies to you. Please contact them for further information.

Order Placed

Please send an email to service@inffnitech.com

At this point, we will try to cancel your order and give you a refund.Please DO NOT open a chargeback; otherwise, the bank will charge you a handling fee. This will also prolong the refund process.

Note: If the order is canceled within 24 hours, no fees will be charged.

Order Delivered

Please send an email to service@inffnitech.com. We will help you with your return or replacement process as soon as possible.

The product must fit the Conditions of Return and Replacement below.

Returns Requirements

We accept returns of products. Customers have the right to apply for a return within 14 calendar days after delivery of the product.

Returns Due to Product Quality Issues

No return shipping fees apply. We cover shipping costs and process refunds after receiving returned items.

Returns for Non-Quality-Related Reasons:

You are responsible for return shipping charges, based on your courier selection. Costs resulting from incorrect shipping addresses or recipient refusal upon delivery will be borne by you.

Return Address & Instructions:

Important Notice：
You must contact our official customer service(service@inffnitech.com) for confirmation before shipping any returned items. Any packages sent directly to the addresses below without prior confirmation will not be accepted or processed. All relevant losses shall be borne by the sender.

1. European Return Address
Marseiller Str. 16, 47229 Duisburg, Germany

2. US Return Address
Department: US Operation, Americas, International Logistics-JD Logistics

Address: 6509 Kimball Avenue, Chino, CA 91708, USA

Note:

Please use the original packaging or pack the product according to the packaging recommended by INFFNI, and return all accessories together. (If you return an order purchased during a promotion, you need to return the gift package or bundled gift package together.)

After submitting the return request, you can choose either "exchange" or "refund" based on your personal needs.

If the items returned to the warehouse are found to have been used or damaged, we have the right to refuse the return. The specific handling measures need to be negotiated with our customer service (service@inffnitech.com).

Refunds

After you have returned the product to our warehouse and provided us with the shipping information, we will refund you within 15 business days, and the refund will be returned to you through the original payment method. You will be notified by email when your order is refunded. If you have not received the refund after 15 business days, please contact us at service@inffnitech.com.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at service@inffnitech.com.

The final interpretation of the above Policy belongs to INFFNI.Thank you for your trust and support!